Returns and exchanges

Returns

The products you want to return must be new (the tag must not have been cut from the item), not worn, not washed, not soiled and returned in their original packaging, or failing that, in a packaging guaranteeing an equivalent protection. You have 30 days to return your order.

Returns are at your own charge for all orders delivered in switzerland.the return fees (15chf) will be automatically deducted from your refund.

IN ORDER TO SEND US YOUR RETURN, PLEASE FOLLOW THE STEPS INDICATED BELOW:

1. PRINT YOUR RETURN LABEL BY LOGGING TO YOUR ACCOUNT AND GO TO THE « ORDERS » SECTION. THEN, CLICK ON THE RELATED ORDER AND DOWNLOAD THE RETURN LABEL
2. CLICK HERE IN CASE YOU PLACED YOUR ORDER AS A GUEST (NO FURSAC ACCOUNT)
3. WRAP THE PRODUCT IN ITS PACKAGING WITH THE RETURN SLIP COMPLETED
4. STICK THE prepaid RETURN LABEL ON YOUR PARCEL
5. FOLLOW RETURN INSTRUCTIONS INDICATED ON THE SHIPPING RETURN LABEL

If our warehouse finds a defective return, our Customer service will contact you to inform you that we will send you back the product concerned, at your own expense.

 

Exchanges

Items can be exchanged on the online boutique:

We will proceed to the exchange with the desired product (upon availability of the product) as soon as we will receive your return. The shipping costs of the exchanged product will be at customer’s own charge (15 CHF).

You need more information ? Please, go to our FAQ section by clicking here.